CRITICAL FIRMWARE UPDATE AVAILABLE
We have released a new version of the code for the Base 3 to resolve various random reboot issues
that certain devices have been experiencing. More details are in the firmware section below.
If your device is experiencing random reboots, please install this update which is available below.
IMPORTANT PLEASE READ:
PowerInjector+Sync Products, Single Port Gigabit Power Injectors, and 5 Channel PDUs shipped after
mid-December 2021 will require upgrading the Base 3 firmware to at least 20220115.
Product Documentation
We are currently in the process of finishing up the early documentation. As the documentation becomes
available it will appear here.
As this process is taking a lot longer than we hoped, we have decided to release the appendixes of the
manual in a rough form below.
These appendixes contain the main differences between the Base 3 and the earlier versions of the Base
Unit, and also explains
the procedure necessary to upgrade a site using an earlier Base Unit to the newer Base 3. Customers
familiar with the earlier
base units should be able to use this documentation to get going on implementing the Base 3.
The most common question we receive about the base 3 is what the default IP, username, and password is
as it changed from the Base II. These are summarized below:
- The default username is admin
- The default password is password
- The default IP address is 169.254.1.20
As the Base3 shares an electrical and mechanical design with the Base II, the documentation for these earlier units may prove useful.
An additional resource which may be useful is the RackInjector documentation at products.packetflux.com/rackinjector.
The user interface of the RackInjector is very similar to the SiteMonitor Base 3, so understanding the
RackInjector interface will help users to
understand the Base 3.
We continue to work through getting the full manual set out, and we continue to expect that it won't be
much longer. But, if there
is anything that the first part of 2020 has taught us it is that any expectations can just be thrown out
the window since nothing in 2020 has been as expected.
ROUGH DRAFT of the Upgrade Appendixes
in the Base 3 Manual
Expansion Module Support Status
for Firmware 2020-10-01
SNMP MIB Files
The following file contains all of the PacketFlux MIB files which can be loaded into some SNMP
management tools
to simplify polling and interpretation of the information available from each device.
PacketFlux MIBs file
version
20201001
Current Firmware
2023-03-25 Firmware Release
Note: This firmware has undergone limited regression testing. If you experience functionality which is
broken in this release, please let us know.
Note: A critical bug was fixed in version 2023-02-10. If you have not upgraded to at least 2023-02-10 please review those release notes as well
The following bugs were fixed in this Release:
-
A bug which caused the web interface to misbehave when certain types of expansion modules were attached has been fixed.
-
As a proactive measure we have audited and standardized sections of code similar to the root cause of the above bug.
Firmware File for Firmware Version
2023-03-25
Previous Firmware
2023-02-10 Firmware Release
Note: This firmware has undergone limited regression testing. If you experience functionality which is
broken in this release, please let us know.
The following bugs were fixed in this Release:
- A certain (very small) percentage of Base 3's would randomly reset for no apparent reason. This has been
resolved by adjusting memory timings to revised recommendations from our CPU manufacturer based on their
discovery that a certain percentage of the CPU's could not meet the performance specifications they
had originally specified. We are hopeful that this will resolve all remaining random crash issues.
Note that some non-upgraded Base 3's will get into a boot loop due to this issue. If this applies to your device then
going through the recovery procedure below using this firmware version will likely recover your device.
-
Fixed a bug where entering a value between 0 and 1 in the web interface without the leading zero would
be ignored. For example, setting a cycle value to 0.5 would work but setting it to .5 would not.
-
A bug where the unit would respond to oids with extra digits at the end of the OID instead of
responding with "no such instance". If updating to this code results in broken SNMP polling, check to
verify
that the SNMP OID you are polling doesn't have extra oid digits at the end. The most common example of
this
would be the addition of one or more .0's at the end of the OID.
-
The library we use to develop the web interface has been updated to the latest version. This should
improve compatibility across supported (modern) browsers. If you discover some functionality which no longer
works correctly, please let us know.
Firmware File for Firmware Version
2023-02-10
2022-02-22 Firmware Release
-
This firmware fixes a bug where the SNMP stack would incorrectly encode the Request ID for certain
ranges
of IDs. As most SNMP tools discard Request IDs which don't match the Request ID they sent, this would
cause
the Base 3 to appear nonresponsive for any packet containing a Request ID from the affected ranges.
Because
many SNMP management tools assign request IDs sequentially this may appear as the Base 3 being
unresponsive
to SNMP for a period of time, and then automatically recovering.
-
This firmware also adds logging of the IP address of the SNMP requester when an invalid packet is
received.
Firmware File for Firmware Version
2022-02-22
2022-01-15 Firmware Release
-
This firmware adds support for PowerInjector+Sync, SiteMonitor PDU, and SiteMonitor Single Gigabit PoE
modules versions J1 and K1, which started shipping in December of 2021. These modules use a different
current sensor which was changed due to problems obtaining the original sensor.
-
This firmware also resolves an issue where an unsupported module being attached to the base unit would
not appear in the list of connected devices.
Firmware File for Firmware Version
2022-01-15
2020-10-01 Firmware Release
- This firmware adds support for additional expansion modules. We recommend using this firmware for any new
deployments of a Base 3 (including upgrades from the Base 2).
We also recommend upgrading to this firmware for any customer who has a Base 3 deployment containing a
module which is newly supported in this version
Firmware File for Firmware Version
2020-10-01
2020-06-08 Firmware Release
- This firmware fixes a critical error where not all of the configuration was restored after a power cycle.
Due to the critical nature of this fix,
we have removed the previous firmware version image, and this should be treated as the initial firmware
release for the Base 3.
Firmware File for Firmware Version
2020-06-08
Factory Reset Instructions and Recovery Image
The following file describes the factory reset procedure for the SiteMonitor Base 3 Classic
Factory Reset
Instructions
The following file is the recovery image for the SiteMonitor Base 3 Classic. Please read the
instructions above to determine if this is needed in your situation
Recovery Image Version
2023-03-25
